Keystone Specialties, Inc

Frequently Asked Questions

Q: Are you CPS Keystone or part of the Keystone Line?
A: No. We are an ASI Distributor, NOT the ASI Supplier CPS Keystone

Q: Where is your office located?
A: We are located at 259 Pittsburgh Rd, Butler PA. If you are local to the area, we welcome drop in visits anytime during normal business hours (8am to 5pm). Someone will always be here to help you design or plan a promotional product advertising piece or campaign.

Q: How does your pricing work?
A: This is a great question. We are able to give price breaks depending upon the amount of the particular item that is ordered. When you see one of our price tables (see example below), the beginning quantity is usually the minimum order. Ordering a quantity lower than the beginning quantity will usually result in a “Less Than Minimum” charge from the factory.

Sample price grid
Sample Price Grid


Q: Am I only able to order the quantities listed?
A: NO. The quantities listed only show where the price breaks occur. If you wanted 345 of an item, (based on above example price grid) your base per piece price would be $6.25. If you were to order 501 of an item, your per piece price would then be $6.07 per item. Discounts will vary from item to item. There is no set percentage of discount.
 
Q: How much is your Art cost?
A: Many times we are able to use existing artwork that is already electronically saved. Files that are in .psd, .jpg, .tiff, .bmp, and .cdr formats are the easiest for us to manipulate and place where desired on an item. If this is available to us and we do not have to re-create anything the art can range from $20-$30 on average. If we have to produce line drawings or help a client create a logo, the art costs can range from $85-$100. For any questions regarding additional costs for art revisions, please visit this page: www.keystonespecialties.com/revision.html
 
Q: I forgot to order something and my event is soon, can I still order an item through you?
A: This depends on the item that is ordered. Lead times vary per item and this will be determined on a case by case basis.  Many factories have the ability to rush orders to meet deadline dates. Be aware that rush charges could apply. REMEMBER: Quotes for situations like this are always FREE!
 
Q: Why am I being charged for 510 pieces when I only ordered 500?
A: When ordering through us, an overrun of 5-10% is expected. Some of our factories will over produce an item to ensure that enough usable items are made. Sometimes during the production of an item, one or two could be damaged or not produced to an acceptable standard. By overrunning a few items, this ensures that you receive enough usable items for your event and greatly reduces the chance of any shortage to you. To have a factory start the process back up to produce a couple of items will only incur expense to them and could lead to an increase in cost per item in the future. It is always better to under promise and over deliver.


Q: HELP, my event location has moved and my shipment is in transit. Can we change this?
A: You will be glad to know that we have been able to fix this in the past. It does ultimately depend on what company is delivering the goods. We do not have control over what shipping company the particular factory may use for your item, but we will do everything in our power to try and get your shipment re-routed in transit.

Q: Are there any hidden fees?
A: While we do not consider these hidden fees, there are usually factory setup costs. These will vary from item to item as well. Some items have additional color run charges. What this means is that if you want more than a one color imprint on a certain item, the factory may charge extra for each additional color that is imprinted, per item. We are very upfront with these possible charges and are always shown on the order quote.

If you have a question that we have not answered yet, please do not hesitate to contact us at 1-800-240-8639 or fill out our Contact Us Form and we will call you.
We look forward to the opportunity of working with you to help make your project or event a success.

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